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Terms & Conditions

YOUR VIEWS ARE IMPORTANT TO US 

We endeavour to provide a reliable & quality service to all our customers and we are always looking at ways to improve our range of products and the service we offer.  We welcome your feedback, should you have any comments please email us using the contact form Contact Us

OUT OF STOCK & PRE-ORDER ITEMS

Items that are marked as Pre-Order are temporarily out of stock but can be ordered on line in the usual way and they will be despatched as soon as they become available. If the product has an extended lead time we will let you know.  In the event that we are unable to supply the item within a reasonable timescale we provide a full money back guarantee.
 
Items shown as  cannot be added to your shopping cart these items are are no longer available.

HOW TO ORDER WITHOUT CREATING AN ACCOUNT

We have now added the option for you to complete your purchase without creating an account.
 
Simply click on the  tab that appears on the 'log in' screen. We will not hold any information about you other than that required to process and deliver your order.  All your payment information is just as secure as if you had created an account but you will not have the opportunity to review any previous order history.

CREDIT & DEBIT CARDS via PayPal

 
All our transactions are securely handled by PayPal. You can still make your purchase using your Credit or Debit Card and you don't have to have a PayPal account to do this, or if you prefer you can use your PayPal Account - the choice is yours

DATA PROTECTION 

 We do not store any of your Credit or Debit card details.
 
We only record details when you register and log in to the website, if you do not register or log in, no data regarding your visit to the website is recorded.
 
When you register with us we record details of your invoice address, delivery address and your purchases for our own purposes. We never pass your details on to any third party except for our delivery partners in respect to the delivery address for your individual orders.
 
Should at any time you want to view the data that we hold for you or wish to have your data removed from our database please contact us  

PRICES

Every care has been taken to ensure accuracy of details however we reserve the right to change prices, amend product descriptions or discontinue stock lines without notification.

PRICE MATCH

EquePet is an indepentant retailer, and as such we endeavour to offer great service whilst remaining price competitive. We regularly check our prices to ensure we remain competitive, but if something's slipped our eye - then feel free to let us know!
 
We will endeavour to match any valid price, subject to the following terms and conditions:
  • Products must be identical, in stock, and from a UK store
  • Price matched will include any applicable delivery charges
  • Price matching can only be based on the competitors everyday pricing and not sale or promotional prices
  • Price matching will not be undertaken retrospectively after a purchase has been made
Whilst we will endeavour to match any price presented to us, we do not gaurantee to be able to match every price, and there will be occasional cases where we are unable to offer a price match.  
Once a successful price match e-mail is received, prices are valid for 24 hours.

VAT

All prices on this website are inclusive of VAT at the current UK rate where applicable.

RETURNS and REFUNDS

No refund will be given on items returned after 30 days. Items returned for refund or exchange must be unused, in the original packaging with the original labels attached.

Please ensure the parcel is clearly addressed to:
 
EquePet - Returns
5 Beechfields
Brandon
Suffolk
IP27 0UZ
 

We can accept no liability for returns lost in transit. We would suggest that returns are sent by Courier, Royal Mail Signed For or similar service that provides for Proof of Delivery.

If you would like an exchange item sent out then there will be an additional delivery charge.

For items returned that have been incorrectly ordered a processing charge not exceeding 15% of the original purchase price may be levied.  For items incorrectly ordered carriage charges are non-refundable.

FOREIGN EXCHANGE  RATES 

For overseas shipping our rates of exchange are are revied dailey using Bloomberg Business Data

DISTANCE SELLING REGULATIONS - UK ONLY (COOLING OFF PERIOD)

Under the Distance Selling Regulations you are entitled to a cooling-off period of 7 days in which to cancel the contract without having to give a reason.  This period starts from when you receive the goods.  Should you wish to cancel the contract within this period please notify us in writing using the CONTACT US form and return the goods with 14 days of receipt. See 'RETURNS and REFUNDS' above for further details.

PRIVACY & SECURITY

Our online payment & ordering system is secure allowing you to order in confidence. All details required are to enable us to process your order. These details are kept confidential & will only be used by EquePet.

COPYRIGHT

All the images & information on this website are the property of EquePet and its suppliers. Unauthorized reproduction of the contents of this website is forbidden.