DELIVERY CHARGES
All items will need to be signed for on delivery. We are unable to leave items without a signature. We can send parcels to your home address or an alternative address such as your place of work. Where ever you decide to have your parcel delivered please ensure that there will be someone available to sign for it. Please note that our couriers are unable to make timed deliveries.
In the event that there is no one available to sign for your parcel our couriers will make at least one more attempt or notify you where you can collect the item from. Should they still not be able to make a delivery the goods will usually be returned to us. Should this happen, once the goods have been returned the value of the goods will be refunded. If you still require the item you will have to re-order the item from the website.
UK: We offer 3 types of UK delivery as detailed below;
UK Economy (Usually 3 - 5 days to most areas of the UK) £4.99
UK Standard (Usually 1 - 2 days to most areas of the UK) £8.75
UK Priority (Next Day to most areas of the UK) £14.50
OVERSEAS:
We are happy to deliver outside the UK, please contact us for further information.
Every effort will be made to dispatch your order promptly but please note that all deliveries are subject to stock availability. We will notify you at the time of ordering if any ordered items are temporarily out of stock.
RETURNS and REFUNDS
No refund will be given on items returned after 14 days. Items returned for refund or exchange must be unused, in the original packaging with the original labels attached.
Please ensure the parcel is clearly addressed to:
Please ensure the parcel is clearly addressed to:
Returns Department.
EquePet
Unit 3 Anso Corner Farm
Hempstead
Essex
CB10 2NU
We can accept no liability for returns lost in transit. If you would like an exchange item sent out then there will be an additional delivery charge.
For further information please refer to our Terms & Conditions
