dog #

Shipping & Returns

DELIVERY CHARGES

We offer FREE DELIVERY to the following Postcodes: IP22, IP24, IP25, IP26, IP27, IP28, IP29, IP30, IP31, IP32, IP33, CB6, CB7, CB8, PE33, PE37, PE38, NR16, NR17, NR18 & NR19
 
All items will need to be signed for on delivery. We are unable to leave items without a signature. We can send parcels to your home address or an alternative address such as your place of work.  Where ever you decide to have your parcel delivered please ensure that there will be someone available to sign for it. Please note that our couriers are unable to make timed deliveries.
Delivery times quoted are from time of collection by the courier company from our warehouse. We will endeavour to ship all items on the day the order is placed, however this is subject to the courier company having a vehicle available at the appropriate time/location.

In the event that there is no one available to sign for your parcel our couriers will make at least one more attempt or notify you where you can collect the item from.  Should they still not be able to make a delivery the goods will usually be returned to us.  Should this happen, once the goods have been returned the value of the goods will be refunded.  If you still require the item you will have to re-order the item from the website.
 
Our Delivery Charges are based on product weight & volumetric data based on your complete order and will be calculated once you have added all your products to your Shopping Cart & prior to final checkout.
Every effort will be made to dispatch your order promptly but please note that all deliveries are subject to stock availability. We will notify you at the time of ordering if any ordered items are temporarily out of stock.
 
We aim to have your order with you as quickly as possible which is usually within 2-3 working days of despatch, if you have not received you order within 5 days of placing your order please contact us.
Where applicable we provide full tracking information for your order at time of despatch.
 

OVERSEAS:

We are happy to deliver outside the UK, please contact us for further information.

RETURNS and REFUNDS

No refund will be given on items returned after 30 days. Items returned for refund or exchange must be unused, in the original packaging with the original labels attached.
Please ensure the parcel is clearly addressed to:
 
EquePet - Returns
5 Beechfields
Brandon
Suffolk
IP27 UZ

 
We can accept no liability for returns lost in transit. We would suggest that returns are sent by Courier, Royal Mail Signed For or similar service that provides for Proof of Delivery.
If you would like an exchange item sent out then there will be an additional delivery charge.
 
For further information please refer to our Terms & Conditions